Frequently asked questions
Help with your song
From finding the words to sharing their first listen, here’s what to know as you make a song for someone.
Creating and listening
Do I need to write the lyrics?
No. Tell us about a shared memory or something you want them to hear, in your own words. We’ll turn those details into lyrics and music for their gift. Choose Help me write if you would like a few prompts to get started.
How is my song made?
Start with the person you have in mind, a shared memory and the message you want to give. Your story and musical choices become two songs, each with its own lyrics and vocals. Listen to both and choose the one that feels right for your gift.
Can I choose the style, voice and language?
Choose a music style and vocal preference, or ask us to choose. Songs currently support English, so write your story, message and any edited lyrics in English. Your preferences guide the result; listen to the previews to hear how they turned out.
What if I want to change the words?
Choose Edit lyrics & remake on a generated version. Edit its title, lyrics or story to create new recordings while keeping the original. Editing text does not change an existing recording. A purchase stays with the selected recording and does not transfer to a remake. Finish any lyric changes, listen to the previews and choose your version before paying. Each remake counts toward your creation limit.
How long will the song be, and when will it be ready?
The story and musical choices shape the song’s length. The result page shows its actual duration and updates as the recordings become ready. Song creation and gift-file preparation are separate steps, with no fixed completion time. Leave time to review the previews, make any remakes and check the purchased MP3 and any poster or video before your occasion.
Will you email me when it is ready?
Yes. We email you about your song and gift progress. After purchase, updates go to your checkout email. You can also follow progress in My songs in the browser or account you used to create the song. Providing an email does not create an account or subscribe you to marketing.
Prices and purchases
What can I try for free?
Share your story, read both versions’ lyrics and hear up to 60 seconds of each recording. No account or payment card is needed. We ask for an email before creating. Creation limits apply, and the form will let you know if you have reached yours.
What will it cost to keep the song?
The Song is $19 USD and The Gift is $39 USD, paid once with no subscription. Both include your chosen full recording, an MP3, complete lyrics and a sharing page. The Gift also includes a photo-and-note gift page, a printable lyric poster and a photo video. Listen to both previews for free before choosing.
What does the gift package add?
Your note welcomes them to the gift, and your photos bring back the moments behind the song. The package adds a photo-and-note gift page, an A4 lyric poster in PDF and PNG, and a 1080p video with the complete song. Everything is digital; printing, framing and shipping are not included.
What if something is wrong with a paid order?
Contact support with your purchase email, receipt reference and what went wrong. We investigate duplicate charges, missing or unusable files and undelivered features. The Refund Policy explains the available remedies and preserves your statutory rights.
Preparing and sharing a gift
Do I need photos before I start?
Start with the memory you want to give them. You can choose photos later, after purchasing the gift package. Add up to 50 photos and save your changes before preparing the poster and video. You decide when to publish the gift link.
Will the video show the lyrics?
The video combines your photos, gentle transitions and the full purchased song. The lyrics are available separately with the song, and you can choose an excerpt for the printable poster.
Will my gift signature be sung?
Your signature and gift note are added after purchase and appear on the presentation. To include specific words in the music, add them to your story or edit the lyrics and make a new recording before choosing your song.
Do saved edits immediately change a shared gift?
For an already shared song page, Save changes updates the same link immediately. For a gift package, save your edits and create the new files; the shared gift updates automatically when they are ready. The previous version stays available while the new files are being created.
Privacy and coming back
Who can see my story and song?
Your song and editing page are accessible through the browser or account you used to create them. Once you publish a gift, anyone with its link can open the selected song and gift contents. Your original story and purchase email stay private. The Privacy Policy explains how your information is used to make the song.
How do I come back to my song?
Open My songs in the browser where you created the song, or sign in to the account you used. Free previews are normally kept for 30 days. Clearing cookies can remove access to a guest song. For a purchased song, use Find a paid order with your purchase email. If you can’t find an earlier purchase, contact support for help with your MP3.
Are the songs in the collection complete?
Every song in the collection plays in full. Their fictional stories show how a memory can become a gift. Each song page includes its story and either full lyrics or a clearly marked excerpt. Your own song begins with the details you share.
Questions about a charge or your data? Read our Refund Policy or Privacy Policy, or contact us.